CUSTOMER CARE POLICIES
Please choose your items carefully. We do not normally give refunds if you simply change your mind. You can choose between a refund or exchange when product is damaged or different from the one on the website.
Returns:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (order number). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and your money will be return to account bank, within 5 days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sale items are final!
Exchanges (if applicable)
We only replace items if they are defective or damaged. If your shipment arrives damaged, or does not arrive at all, we will take steps to make it right. Please contact us as soon as possible. Claims will not be considered after 2 weeks past the delivery date. In most cases, your order will be resent at no additional cost. Each incident will be examined on a case by case basis. Email us at info bosschoco10@gmail.com
Processing Time:
We do not have a large stock on hand, and most orders are hand poured as we receive the order. Please allow 3-5 business days to process your order and up to 7 business days during the holiday season.
customer data policies
payment method
Our Customer Data Protection Policy refers to our commitment to treat information of customers with the utmost care and confidentiality.
With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.
For payment procedure, kindly contact us for further details.